Complimentary Roadside Assistance
Verified 25 Aug 2026
Complimentary roadside assistance up to 5 times per year including vehicle registration pick-up/drop-off (once yearly), vehicle servicing pick-up/drop-off (once yearly), towing, fuel assistance (10 litres of petrol 92), battery boost, flat tyre fixing, lock-out service, off-road pull out, and complimentary international driving license.
- How often
- 5 uses a year
- How to use it
-
Call the concierge line — Contact service provider via WhatsApp or phone at 600500372 for emergency car towing or to speak with agent
- Caps and limits
- Up to 5 complimentary occasions per year. Vehicle registration and servicing pick-up/drop-off once per year each. Fuel assistance cost for petrol paid separately by customer.
- Exclusions
- Towing excludes passing result and associated costs. Off-road pull out rescue only if vehicle is immobile.
- Where
-
All emirates
“Never be stranded on the road without support with our complimentary roadside assistance up to 5 times per year.”
Source:
https://www.dib.ae/personal/cards/emirates-skywards-dib-infinite-covered-card
· Last checked 25 Aug 2026
Global Customer Assistance Services
Verified 25 Aug 2026
World-class customer service and support in unforeseen events including lost or stolen card reporting, emergency card replacement, and emergency cash disbursement.
- How often
- Always on
- How to use it
-
Call the concierge line — Call +971 4 361 1234 for assistance with lost/stolen card or emergency services
- Where
-
International
“Lost or stolen Card reporting Emergency Card replacement Emergency cash disbursement”
Source:
https://www.dib.ae/personal/cards/emirates-skywards-dib-infinite-covered-card
· Last checked 25 Aug 2026
International Concierge Services
Verified 25 Aug 2026
24/7 personalised customer service available globally through dedicated toll-free numbers. Services include hotel bookings, flight reservations, and more through a global network of service providers.
- How often
- Always on
- How to use it
-
Call the concierge line — Call 8000 441 3487 (UAE toll-free) or +971 4 361 1234 for service requests
- Caps and limits
- Available 24 hours per day, seven days per week globally
- Where
-
International
“24 hours a day, seven days a week. Whether at home or abroad, you will have access to a host of services like hotel bookings, flight reservations”
Source:
https://www.dib.ae/personal/cards/emirates-skywards-dib-infinite-covered-card
· Last checked 25 Aug 2026