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Bustan — Support

How to reach a person at Bustan, plus answers on missing cards, wrong perks, restoring Pro, cancelling, refunds, and deleting your data.

Last updated 30 September 2026 Jasmine Entertainment FZE Sharjah, UAE

Common questions

My card is not in the list

Bustan covers 29 UAE banks and 222 cards at launch. If yours is missing, use My card isn't here at the bottom of the card picker inside the app, or email us the bank and card name. Most missing cards are added within a week, and we will tell you when yours is live.

A perk looks wrong or out of date

Every benefit cites the bank's public page and the date we last checked it. If the bank has changed something since, open that perk in the app and tap This perk didn't work. A human reviews every report before the change reaches other users. You can also email us a link to the bank's page.

A deal did not work at the venue

Deals are run by the venues and banks that publish them, and venues change offers without notice. Open the deal and tap Didn't. When several people report the same deal, we flag it for everyone, hold back its promo code, and check it again. The venue's own terms always decide, so check with them before you order. Tap Source on the deal to see where we found it.

Why am I seeing deals for the wrong emirate?

Bustan shows deals for the emirate you are in, worked out on your iPhone from your location, or for the emirate you picked. Your exact location never leaves your phone. To change it, turn location on or off in Settings → Bustan → Location, then reopen Home.

What happens to what I type into Ask?

Anything that looks like a card number or an amount of money is removed on your iPhone first. The rest is answered with the help of an AI service and is not stored with your account. The Privacy Policy explains the details in Section 3.15.

Restoring a Bustan Pro purchase

Open the You tab and tap Restore purchases. Restores use your Apple ID, so make sure you are signed in to the same Apple ID you bought Pro with. If Pro still does not unlock, email us with the receipt from Apple and we will look into it.

Cancelling or changing your subscription

Subscriptions are handled by Apple, not by us. On your iPhone, open Settings, tap your name, then Subscriptions, choose Bustan, and cancel or switch plans there. Cancelling stops the next renewal; you keep Pro until the end of the period you have already paid for.

Refunds

Because Apple takes the payment, Apple also handles refunds. Go to reportaproblem.apple.com, sign in, find your Bustan purchase, and choose Request a refund. We cannot issue App Store refunds ourselves, but if you email us we will help you through the process.

Deleting your data

Open You → Account → Delete Account. After a final confirmation with Apple, Bustan immediately removes your account, cards, benefit history, settings, audits and reminder history, deletes the matching customer from our purchases provider, revokes Bustan's Sign in with Apple authorization, and clears account data stored on the device. You can also email support@getbustan.com. The Privacy Policy explains exactly what we hold, which is deliberately little.

Deleting your Bustan account does not cancel Bustan Pro. Cancel it separately in iPhone Settings → your name → Subscriptions → Bustan to stop future Apple billing.

Sign in with Apple is not working

Bustan uses Sign in with Apple only. If the sign in sheet does not appear or fails, check that you are signed in to iCloud on your iPhone (Settings, then your name) and that Sign in with Apple is not restricted under Screen Time. Restart the app and try again. If it still fails, email us.

Reminders are not arriving

Perk expiry and deal reminders are Pro features and need notification permission. On your iPhone, open Settings, then Notifications, then Bustan, and make sure Allow Notifications is on. Inside the app, check the You tab to confirm reminders are switched on.

Is Android available?

iPhone first. Android follows once the iOS app is stable. Bustan for iPhone is on the App Store. Email us if you want to hear when Android is ready.

Security and privacy

Bustan never asks for card numbers, PINs, CVVs, bank logins, or statements, and never connects to your bank. If anyone claiming to be Bustan asks for these, it is not us. Report it to support@getbustan.com.

If you believe you have found a security problem in Bustan, please email us with the details before sharing them publicly. We will acknowledge within two working days and keep you informed.

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